1. From the app
- •Step 1: Open Prup and sign in.
- •Step 2: Go to Profile → Settings → Delete account.
- •Step 3: Confirm. The deletion is immediate and cannot be undone.
2. Without the app
If you have already uninstalled Prup or cannot sign in, write to afernandez@prup.app from the email address you registered with, with the subject "Delete account". We reply within 30 days at most.
3. What is deleted
The following is permanently erased:
- •Account: Your account and your sign-in credentials.
- •Profile: Name, username, email, phone, gender, date of birth, city, and gym.
- •Photos and videos: Your profile photo and any PR videos you uploaded.
- •Training history: Completed sessions, routines, weekly routines, and exercise history.
- •Records and rankings: Your personal records and your ranking positions.
- •Preferences: Your per-exercise preferences.
- •Coach: Your coach messages and usage, and your token balance.
- •Proposed gyms: Any gyms you proposed that are still awaiting review.
4. What is kept, and for how long
| What | How long | Why |
|---|---|---|
| Subscription purchase records | Per each store's own policy | We do not hold these: Google Play, Apple, and RevenueCat administer them. Deleting your Prup account does not cancel an active subscription — cancel it in Google Play or in your Apple ID Account Settings, depending on where you bought it. |
| Technical records (server logs with IP addresses and errors) | Up to 90 days | For security and abuse detection. They are not used to identify you and are not linked to your profile after you delete your account. |
| Aggregated, anonymous data | Indefinitely | It can no longer identify you — for example, the total number of sessions logged at a gym. |
5. How long it takes
Deletion from the app is immediate. Requests by email are processed within 30 days at most.